We receive a fee from the supplier/service provider upon commencement of your contract. Our commission is built into the unit rate agreed on your contract, meaning you will never be invoiced by us directly. This does not change at any point during your contract, meaning you know what you pay upfront.

Our commission level is the same across all suppliers/providers allowing us to be completely neutral about which supplier wins the business. Our priority is to source the best supplier for you by achieving competitive prices and adding value to your business.

While other companies may look across the whole of the market, we work with a select few providers that we trust and have built strong working relationships with over the years. This means we can deal with each provider quickly and clearly, allowing us to resolve your query as soon as possible.

We communicate with designated contact points at each of our selected providers saving you valuable time and allowing you to focus on other business matters.

It is of course open to you to deal with a provider directly, however, we believe that our service saves you valuable time. Rather than dealing with queries through a generic customer service team, we can speak with our designated contact points.

Once an agreed contract has gone live, the invoices you receive for that service will come from the provider you have chosen. These will be at the frequency you have agreed (monthly or quarterly). You will pay the supplier directly, by BACS or Direct Debit. All of this will be discussed with you.

SBS will not invoice you directly. We can obtain copies of the supplier invoices if you wish and check them for accuracy. We will stay in touch on a regular basis to ensure that you are happy with the service being provided.

We will be in touch up to 6 months before your contract expires to discuss all options for new contracts, including renewal opportunities with your current supplier and a range of offers from our other suppliers.

We will never let you simply ‘roll’ and will manage the entire termination process on your behalf. When signing with us, we will ask you to provide a signed Letter of Authority (LOA), which allows us to not only speak to the provider on your behalf on any aspect of the contract, but also to give renewal notice for you. We do this as soon as the contract is live, to ensure the deadline is not missed, and you are not under any time pressure.

Our LOA does NOT allow us to sign and agree contracts on your behalf, so you are always in control and the final decision-maker.